Pay Water Bill

Payment Options

A payment drop box is located, for your convenience, on the West side of City Hall.

Sign up for automated Bill Payment by completing Authorization Form or stop by City Hall.

We accept Personal Checks, Cashier's Checks , Money Orders and most major Credit Cards. You can pay using your credit card in person at City Hall, online or over the phone by calling 1(866) 539-2020. You will need to obtain your account number (located on the top portion of your water bill) or by calling the Utility Department at (940) 686-2165, prior to making your payment over the phone or online . If you choose to pay by credit card, a convenience fee of 4% ($2.00 minimum) will be added to your payment amount.

To pay by phone or online you will need the following information:
1. Bureau Code: 8029891
2. Your Utility Account Number and amount due (Contact 940-686-2165 if you do not have this information).
3. Submit payment online or call 1(866) 539-2020 to pay by phone.

Certified Payments charges a nominal amount for allowing you the convenience of making government payments via the Internet.

Late Penalties & Disconnection Fees

Payments are due on the 5th day of each month no later than 5:00 p.m. For your convenience, a payment drop box is located on the West side of the City Hall Building off Jefferson Street. Please note that the drop box is checked on the 5th of each month at 5:00 p.m. ~ payments dropped off in the drop box, on the 5th after 5:00 p.m. are subject to a late penatly fee.* (In the event the 5th day is a holiday recognized by the City or a weekend, the rates and charges shall be due and payable by 5:00 p.m. on the first business day following said holiday or weekend)

LATE PENALTY: Should the amount due by 5:00 p.m. on the 5th day of the following month after the billing date not be paid in full, a ten percent (10%) penalty shall be added to the amount past due and unpaid.
PAST DUE NOTICE: The City will issue a past due notice if payment has not been made by the due date which will also serve as a notice of possible service disconnection. The customer is subject to service disconnection on the date noted on the past due notice. The City is not required to send additional notices other than the past due notices in order to be authorized to discontinue service.
DISCONNECTION FEE: A Disconnection Fee of fifteen dollars ($15.00) shall be charged to accounts with balances of delinquent status for which service orders have been issued for meter disconnection.

If service has been disconnected by the City for non-payment or for any authorized disconnection as set out herein, water service may be re-established subject to the following conditions:

1. All account balances must be paid in full, including past due and delinquent penalties
2. A Reconnect Fee of twenty dollars ($20.00) must be paid in advance on accounts to re-establish service during normal working hours at the Utility office in City Hall. An account is considered disconnected once a work order has been delivered to the public works department for completion.
3. All accounts without an existing Utility System deposit must pay a deposit as indicated below (see Deposits).
4. No accounts shall be re-established outside of normal working hours, except under extreme and unusual circumstances, as determined and approved by the City Manager, Director of Public Works or designee. A cashiers check or money order (cash or personal checks will not be accepted) in the amount of all account balances, including past due, delinquent penalties, deposit as required (see Deposits), and a fee of fifty ($50.00) dollars must be paid prior to service being re-established.